© 2018 by Juliet Forrest Glass

5 Walkley Bank Close, Walkley, Sheffield, S6 5AH

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Privacy Policy

We (Juliet Forrest Glass) are committed to protecting your privacy and promise to collect, process and share your data safely and securely when you use our website.  Our Privacy Policy tells you how we do this and what your rights are.  Any personal data processed in line with our Privacy Policy is controlled by us, as the data controller. 

 

Our Privacy Promise

 

Transparency  - We will always tell you what data we’re collecting about you and how we use it.  We will never sell your data but it may be stored with Wix.com which we use to host our website (see Our Use of Wix below).

 

Secure – Data security is of great importance to us.  To protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected via our website.

 

Control – We will always give you control over the marketing you receive from us. You can choose the types of messages you receive and whether you want to stop receiving marketing communications.

 

Our Use of Wix -  Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Our Privacy Policy

 

Information we collect about you

 

  • Personal and contact information such as title, name, address, email addresses and telephone number(s) including mobile numbers.

  • Details (and copies) of your communications and interactions with us such as emails, post or details of telephone conversations (voicemails).Telephone conversations are not recorded but we may store pertinent details to act as an aide memoire for us in dealing with your enquiry.

  • Invoices and receipts that we use to collect payment from you as required by law.

  • Technical information about your device or browser when you use our app or website, this includes things like search terms used to find our site, browser type and version and geolocation to determine what country you are accessing our site from.

 

How we use your data

 

  • Queries: We use your personal and contact information and copies of your communications with us to help answer your queries.An example of this would be when you contact us through our ‘contact us’ form or via phone to ask about a commission.

  • Analytics: We use information about your use of our website and technical information, including about your device or where you are accessing our app or website from, to help us improve our website and service.  An example of this could be monitoring how many people access our website from countries outside the UK in order to decide to offer a version of our website in other languages.

  • Communicating with you: We may use the personal and contact information provided by you from time to time in order to contact you..   We will only do this if you have given consent by ticking an ‘opt in’ box.  Example of this sort of communication would be to invite you to preview evenings,  to share with you a newsletter or to notify you of changes to our privacy policy.

 

3rd Party Services and Websites

 

Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.

We may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the website. The providers of such services have access to certain personal Data provided by users of this website.

 

Any Data used by such parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties will be processed within the terms of this privacy policy and in accordance with the Data Protection Act 1998.

 

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

 

How we protect your data

 

Data security is of great importance to us and we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data that we collect. 

 

  • Our entire site is accessed using https rather than http, meaning that all information that is sent and received is encrypted for additional security. You can see this in the address bar of your browser.

  • Our online security controls maintain confidentiality at all times, specifically for secure card payments through Wix.com who are certified to the payment card data security standards (PCI-DSS) (see above for more details).

  • If password access is required for certain parts of our website, you are responsible for keeping this password confidential.

  • We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.

 

How long do we keep your data

 

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.  You can choose to have your data removed at any time by contacting us (see Contact below).

 

 

Cookies

 

Cookies are small pieces of data placed on your browser.  These are used by our site to improve your experience and may include for example cookies that enable you to log in to secure areas of our website to use a shopping cart.

On visiting our site for the first time you are presented with a pop up that informs you of the use of cookies and that in continuing to use the site we assume that you are happy with this. 

You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. 

 

You can learn more about cookies including how to delete them by following this link:  www.aboutcookies.org.

 

Our site is hosted on Wix.com which makes use of the following cookies:

Cookie name            Life span of Cookie             Purpose

svSession                   permanent                              creates activities and BI

hs                                session                                    security

incap_ses_$               session                                    security

{Proxy-ID}_$

{Site-ID}

incap_visid_$             session                                    security

{Proxy-ID}_$

{Site-ID}

nlbi_{ID}                      persistent cookie                    security

XSRF-TOKEN              persistent cookie                    security

smSession                 two weeks                                identify logged in site members

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

last updated 20th May 2018

Contact

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at www.julietforrest.com or send us mail to: 5 Walkley Bank Close, Walkley, Sheffield, S6 5AH.

Complaints

If you are unhappy with our processing of your personal data, you have the right to complain to the Information Commissioner’s Office (ICO) at any time. The ICO’s contact details are available here: https://ico.org.uk/concerns/. We would, however, appreciate the chance to deal with any concerns before you approach the ICO, so please contact us by email in the first instance.